Why choose 3CX Hosted Contact Centre as your omnichannel contact center provider?
3CX Hosted Contact Centre integrates your CRM that provides an Omni-channel experience for customers and offers detailed reports and insights for agents and company managers.
1. Phone, Fax & Voicemail
Tailored communications solutions to meet your organizations needs and requirements.
2. Video Conferencing
Customer service agents can launch built-in web conferencing and video calls from the web or mobile apps built into the contact center.
3. CRM Integration
Sync your client contacts, information and access communications from Zendesk, Salesforce, Freshdesk, Microsoft 365 and other CRMs. ·
4. Live Chat
Agents can chat with visitors on a live chat widget to convert visitors to leads, or provide another channel of customer support.
5. WhatsApp
Add WhatsApp to your contact center solution. Offering your
customers multiple contact methods can be a headache to keep on top of. Not so
with 3CX! Take the pain away with one central system for Calls, Live Chat,
WhatsApp, Facebook and SMS. With 3CX, you can deliver WhatsApp business
messages immediately to the Web Client, Desktop App, and smartphone apps. Teams
of agents can answer, transfer and resolve customer queries all from one
platform.
6. Facebook Messaging
Live chat, messaging & calls all under one application. Assist clients across multiple channels from your single interface. Save your agents time by removing the need to switch between apps. Keep a central record of all your chat conversations.
7. Text Messages for Business
Live chat, messaging & calls all under one roof Calls, video, live chat, Facebook, SMS and WhatsApp. Help clients across multiple channels from your single interface. Save your agents time by removing the need to switch between apps. Keep a central record of all your chat conversations.
