Website
And Email Hosting
Website and email hosting services provide the infrastructure and resources necessary to host websites and manage email accounts. With reliable hosting solutions, businesses can establish an online presence, deliver a seamless website experience, and ensure efficient email communication.
Key aspects of website and email hosting include:
1. Website Hosting
We offer server space and resources to store website files, ensuring websites are accessible to users locally and around the world.
2. Domain Registration
Assistance with domain registration, enabling businesses to secure a unique web address for their website and email addresses.
3. Website Management Tools
User-friendly control panels and management tools to configure website settings, manage domains, set up email accounts, and install applications.
4. Scalability and Performance
Hosting services that can scale resources based on website traffic and ensure optimal performance and fast loading times.
5. Security and Backup
Robust security measures to protect websites and email accounts from cyber threats, along with regular backups to safeguard data.
6. Email Hosting
Email accounts associated with the domain name, enabling professional email communication and branding.
7. Spam Filtering
Effective spam filtering systems to minimize unwanted and malicious emails, enhancing email security and productivity.
8. Technical Support
Access to knowledgeable technical support to address any hosting-related issues or inquiries.
In summary, our website and email hosting services provide:
- Website hosting and domain registration
- User-friendly control panels and management tools
- Scalability and performance optimization
- Security measures and regular backups
- Professional email hosting with spam filtering
- Reliable technical support
By leveraging our website and email hosting solutions, businesses can establish a strong online presence, communicate effectively through professional email accounts, and enjoy the benefits of a secure and reliable hosting environment.
Dedicated Servers
Dedicated servers are a type of hosting solution that offers you or your business exclusive use of a physical server allocated to for your use only. With dedicated servers, businesses can enjoy enhanced performance, security, and customization options.
A dedicated server provides an entire physical server solely dedicated to a single client, offering several advantages:
1. Performance
Dedicated servers offer high-performance computing power, allowing for faster data processing, improved website loading times, and smoother application performance.
2. Security
With dedicated servers, clients have full control over their security measures. They can implement robust firewalls, encryption protocols, and access controls to ensure the utmost protection for their data and applications.
3. Customization
Dedicated servers provide clients with complete customization capabilities. They can choose and configure the hardware, operating system, software, and other specifications to meet their specific requirements.
4. Scalability
Dedicated servers allow businesses to scale their resources as needed. Clients can easily upgrade or expand their server's capacity to accommodate increasing traffic or growing business demands.
5. Reliability
Dedicated servers offer higher reliability compared to shared hosting solutions. Since resources are not shared with other users, there is no risk of server performance being affected by the actions of other clients.
In summary, our dedicated server hosting services provide:
- High-performance computing power
- Enhanced security measures
- Customizable server configurations
- Scalability to accommodate growth
- Reliable hosting environment
By opting for dedicated servers, businesses can have full control over their hosting environment, ensuring optimal performance, security, and flexibility.
Cloud Backup
Cloud backup is a data protection and disaster recovery solution that offers businesses a secure and reliable way to store and safeguard their critical data. By utilizing cloud-based infrastructure, businesses can ensure the availability, integrity, and recoverability of their valuable information.
Cloud backup provides several benefits for businesses:
1. Data Protection
Cloud backup automatically and securely stores data in remote servers, protecting against data loss due to hardware failure, natural disasters, or human error.
2. Scalability
Cloud backup solutions can scale storage capacity to accommodate growing data volumes, ensuring businesses have the flexibility to meet their changing needs.
3. Data Accessibility
Cloud backup enables convenient and remote access to backed-up data, allowing authorized personnel to retrieve files or restore systems from anywhere with an internet connection.
4. Automated Backup
Cloud backup solutions typically offer automated backups, ensuring that data is regularly and consistently backed up without manual intervention.
5. Data Encryption
Cloud backup services often employ advanced encryption techniques to protect data during transit and storage, providing an additional layer of security.
In summary, our cloud backup services provide:
- Secure and reliable data storage
- Scalability to accommodate data growth
- Convenient remote data access
- Automated backup processes
- Data encryption for enhanced security
By leveraging cloud backup solutions, businesses can have peace of mind knowing their critical data is protected, accessible, and recoverable in the event of any data loss scenario.
What is an omnichannel contact center?
An omnichannel contact center is a contact center that combines multiple communication channels allowing customers to contact a business in the form that they prefer. It focuses on addressing customer needs and providing a seamless experience for customers.
Omnichannel solutions include 4 main features:
1. Key Digital Channels
- Businesses need to identify customer expectations around preferred channels of communication. This can include email, phone, texting, live chat, self-service options (such as online help centers), social media, and video calls. The goal is not to limit customer interaction based on our own preferences.
2. Platform integration
Transforming a call center to manage other communication channels can be complicated unless the various channels are combined on a single platform. One aspect of this is to have built-in tools, such as video conferencing. Another aspect is to integrate platforms that are provided by other services, such as replying to social media messages or syncing CRM contacts. Agents need a tool where they can see all communications in real-time without signing into various services to check for messages.
3. Unified tracking
Many clients will get in touch via various channels. An omnichannel contact center tracks client messages across the channels making it possible to see all conversations with a given client in a single place.
4. Reporting
A contact center may include call reporting and analysis for managers to track response times, resolution times and other key indicators across all channels.
The most recent development in omnichannel customer experience is the use of artificial intelligence to analyze large amounts of contact data and to provide insights that may otherwise be missed. Artificial intelligence may also be harnessed for interactive voice response or chatbots to provide information for customers based on previous customer experience.
Omnichannel vs multichannel contact center
In terms of contact centers, “omnichannel” and “multichannel” are often used interchangeably. The consensus is that a multichannel contact center refers to the first item above - simply having all the right communication channels. In this view, an omnichannel contact center solution means there is integration and unified communication. So while a multichannel solution focuses on engaging as many customers as possible, with omnichannel the focus is more on improving the customer experience.
The benefits of omnichannel contact centers
The essence of omnichannel platforms is the customer journey - specifically providing a seamless experience. This means when a client calls after a web chat conversation earlier in the day, the agent who answers can see the messages they sent and any responses. The agent then has the context to help the customer more effectively. This points to several benefits of the omnichannel approach.
Agent productivity
- Contact center agents won’t need to spend time finding messages on different platforms. All communications will be at their fingertips and they will be better informed, more quickly. It will also allow them to see which other agents were in contact and touch base with those agents for more info.
Improved Insights
- Management will have access to a holistic view of all digital channels. Contact stats won’t reflect only emails or phone calls, but also social media, text messages, and other channels. This enables management to make more informed decisions.
Customer Satisfaction
- The two items above point to improved customer service. When customers contact a business, they will not only be able to do so via the channel they prefer, but they will be given better service when they get in touch. As a result, customer loyalty will grow. Of course, this will have a direct impact on customer retention and the bottom line.
Omnichannel contact center - best practices
- Identify the top communication channels preferred by your customers
- Don’t ignore social media messages
- Improve IVR menu options
- Offer a consistent cross-channel experience
- Schedule automatic customer and agent behavior reports
- Make it easy to connect with a live agent - canned responses only get you so far
- Integrate third-party communication and CRM tools
Why choose Hosted Contact Centre as your omnichannel contact center?
Hosted Contact Centre integrates favourite communication channels, provides an Omni-channel experience for customers and offers detailed reports and insights.
1. Phone, Fax & Voicemail
Basic phone communication remains the core of communication for many businesses.
2. Video Conferencing
Customer service agents can launch built-in web conferencing and video calls from the web or mobile apps.
3. CRM Integration
Sync clients and access communications from Zendesk, Salesforce, Freshdesk, Microsoft 365 and other CRMs. ·
4. Live Chat
Agents can chat with visitors on a company website to convert visitors to leads, or provide another channel of customer support.
5. WhatsApp
Answer WhatsApp business messages from the Hosted Contact Centre in a timely manner. Via the integration, groups of staff can respond to incoming WhatsApp messages, not being tied down to a single device. You can also keep a central record of all your chat conversations.
6. Facebook Messaging
Visitors to a business Facebook page will expect responses quickly. Integration ensures that agents will reply on time.
7. Text Messages for Business
SMS has become a preferred way for many people to get in touch. Integration means agents can reply from a business phone number.
